When people call us looking for a Boise dentist we try to get them in immediately, but Dr. Harker and Dr. Crump are in such high demand it was sometimes days or even weeks before we had openings. We knew these delays were in conflict with our practice’s commitment to providing exceptional customer service so we attacked the problem head on until we found a solution.
Our short-term fixes were centered around strategic scheduling and opening the office on Fridays. The result was a modest improvement in appointment wait times, but the demands still surpassed our capacity. The opportunity for a long- term solution presented itself when the office building adjacent to us was put up for sale. Working with our local lenders Banner Bank and Capital Matrix we were able to acquire and remodel the building. The increased capacity of the second building has almost doubled our available appointments.
“It’s an absolute win for our patients. The investment was well worth ensuring we can provide dental care in a timely fashion and have appointment times that work for people. Our patients always come first.” – Dr. Crump
We began seeing the first patients in the new building during the end of December, and while there’s still a few more pictures to hang and finishing touches, the space is functioning fluidly and the patient feedback has been outstanding. Thanks definitely goes to Gina Roberts-Wagner of Seed Interiors for helping us on the interior design elements of the new space. We can’t say enough good things about her.
The appointment wait time situation perfectly illustrates a number of key features about Boise Family Dental Care that set us apart from so many other dentists in Boise.
- We listen to patient feedback – When we started hearing frustration regarding increased appointment wait times we jumped right in to find solutions.
- We put the needs of our patients first – It certainly would’ve been cheaper to maintain the status quo and just be thankful for our full schedule, but because our practice is patient centered we made the investment to acquire the new building and expand our appointment availability so we could better service our patients.
- We support local businesses – There are lots options for dentists when it comes to lenders willing to finance practices, but we have loved working with Banner Bank, and Capital Matrix. These companies are more than just people we do business with, they’re our friends and we love our strategic alliance and celebrating their successes.
We invite you to come see for yourself what makes Boise Family Dental Care so special. Call and schedule your appointment today!